Returns & Refund Policy — ApheliaZone
Last Updated: June 2026

At ApheliaZone, customer satisfaction is our priority. This refund
policy is designed to provide a clear, simple, and transparent process
for returns, refunds, and exchanges.

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1. Return Window
Customers can request a return within 7–14 days of receiving their order.

2. Eligibility for Returns
Items must meet the following conditions to be eligible for return:

– Item must be unused and in original condition
– All original packaging and tags must be included
– Proof of purchase (order number) is required
– Sale or heavily discounted items are non-returnable

3. How to Request a Return
Email us at support@apheliazone.com with:
– Your order number
– Reason for return
– Photos of the item (if damaged)

We will respond within 2 business days with return instructions.

4. Refund Processing Time
Once we receive and inspect your returned item:

– Approved refunds are processed within 5–10 business days
– Refund is issued to your original payment method
– You will be notified via email once the refund is processed

5. Exchanges
If you received a damaged or incorrect item, we will arrange an
exchange at no extra cost. Contact us within 7 days of delivery.

6. Non-Returnable Items
The following items cannot be returned:

– Used or damaged items (by customer)
– Items without original packaging
– Sale/clearance items
– Digital products

7. Return Shipping
Return shipping costs are the customer’s responsibility unless the
item arrived damaged or defective.

8. Contact Us
For any questions regarding returns or refunds:

– Email: support@apheliazone.com
– Response Time: Within 2 business days

At ApheliaZone, we aim to provide a trustworthy shopping experience
with clear policies and reliable service.