OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

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Frequently Asked Questions

How can I reach your customer support team?

You can contact us anytime using our support form on this page, or by emailing us at our customer care address. Our team responds promptly and with personalized assistance.

How long does it take to receive a reply?

Our typical response time is within 24 hours, Monday through Saturday. During peak seasons, replies may take slightly longer, but every inquiry is carefully attended to.

Can I contact you about an existing order?

Absolutely. Please include your order number and email address used at checkout, and our team will help you with tracking, updates, or order adjustments where possible.

Do you offer live chat or phone support?

At this time, we provide support through email and our message form to ensure clear, documented, and high-quality assistance. Live chat may be added soon as we expand.

Who should I contact for returns, exchanges, or product concerns?

Our customer care team handles all return-related questions. Simply reach out through this page, and we will guide you through the process smoothly and professionally.

CONTACT US FOR ANY QUESTIONS